Tips for Ordering
Ordering and receiving music electronically is convenient and cost-effective, but it is possible for the system to fall short of expectations through the fault of…nobody! OK, someone is responsible because computers do exactly what people tell them to do. But complications are usually preventable. Below are some potential pitfalls and ways to avoid them.
|The check’s in the mail . . .
|Ordering usually goes
smoothly. Unfortunately, credit card transactions can run amuck.
That's almost always due to “hasty fingers” – the customer
inadvertently types in the wrong card number. If, after ordering, you
get an email indicating that the credit card transaction failed, please
don’t assume that we think you’re a
crook. It just means that
something you typed (we won’t know what) got rejected by the credit
If you have any difficulty ordering or paying we are happy to help you sort it out. Just send an email or call. We’ll do everything we possibly can to help you get the music you want. And we won’t call you stupid.
|Where’s my order?|
| Dunno. No
idea where those things end up if you don’t get ‘em. But we will
send it again. And again if we need to. You will get the music
you ordered. Promise.
Reminder: this delivery method usually works without a hitch. The most common problem is the customer not getting a folder of music (initially). And that’s usually due to issues beyond our control. Keep reading...
Your email account probably has some limits that you don’t know about:
|You will get what you ordered!|
|If there is a glitch, just let
us know. We’ll drop what we’re doing and find a way to get your
music to you quickly. Promise.
hate it when customers
inconvenienced in any way. But we can only fix the
know about. Should you experience difficulty or confusion with
any step in this process please send an email or call. We’ll
|We want you happy
and satisfied with our service!